Desktop Support Technician
Harding Retail, Avonmouth Bristol
1st, 2nd Line Support Technician. White Glove Support and VIP assistance.
I am a Desktop Support Technician (1st , 2nd and 3rd Line) Photographer Drone Pilot
1st, 2nd Line Support Technician. White Glove Support and VIP assistance.
Assisting Students and staff with their IT needs. Making sure lecture theatres are working and functioning before lectures
Documentation expert. Making tickets more fluid by including extra documentation that may be needed.
1st, 2nd Line Support Technician. White Glove Support and VIP Assistance.
White Glove and VIP support to customers, clients and colleagues.
Looking after students and staff with their IT needs. Helping students use Ipads and staff.
With over 30 years of experience in IT support and service roles, I bring a unique blend of technical expertise, customer service dedication, and leadership skills. I am known for my ability to tackle complex IT challenges and lead initiatives that drive impactful change, adhering closely to ITIL standards and best practices.
My strengths lie in troubleshooting technical issues across diverse software and hardware platforms, quickly diagnosing problems, and implementing practical solutions. My approach combines analytical thinking with a commitment to customer satisfaction, ensuring all interactions are professional, efficient, and respectful. I strive to make each customer feel valued by prioritising their needs and delivering tailored solutions.
My written and verbal communication skills support adequate documentation and precise customer interactions, contributing to a collaborative, team-oriented environment. I am highly organised, detail-oriented, and skilled in managing multiple tasks without compromising quality or attention to detail.
In every role, I apply my technical acumen and problem-solving abilities with empathy and patience, supporting clients through challenging issues and creating a positive customer experience. I am dedicated to personal responsibility and continuous improvement, continually seeking ways to enhance my skills and adapt to evolving IT landscapes.
Mac and Windows experienced with over thirty years experience.
Iphone/Ipad experience of building items for Education etc.
Award Winning Photographer.