Desktop Support Technician
Harding Retail, Avonmouth Bristol
1st, 2nd Line Support Technician. White Glove Support and VIP assistance.
My Resume.
EXPERIENCE
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May 2025 March 2025
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December 2024 August 2024
Desktop Support Technician
University of Bristol
Assisting Students and staff with their IT needs. Making sure lecture theatres are working and functioning before lectures
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July 2024 March 2024
Advanced Desktop Support Technician
SpiderGroup, Bristol
Documentation expert. Making tickets more fluid by including extra documentation that may be needed.
EXPERIENCE
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February 2024 November 2023
Desktop Support Technician
Bath Spa University
1st, 2nd Line Support Technician. White Glove Support and VIP Assistance.
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November 2023 August 2023
Desktop Support Technician
Vysiion , Corsham, Wilts
White Glove and VIP support to customers, clients and colleagues.
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June 2023 May 2023
RM Group
Robert Blake School, Bridgwater , Somerset
Looking after students and staff with their IT needs. Helping students use Ipads and staff.
Desktop Support Skills
Interpersonal
Apple
Windows
CODING SKILLS
3rd party software
Microsoft Office
office 365
About Me.
With over 30 years of experience in IT support and service roles, I bring a unique blend of technical expertise, customer service dedication, and leadership skills. I am known for my ability to tackle complex IT challenges and lead initiatives that drive impactful change, adhering closely to ITIL standards and best practices.
My strengths lie in troubleshooting technical issues across diverse software and hardware platforms, quickly diagnosing problems, and implementing practical solutions. My approach combines analytical thinking with a commitment to customer satisfaction, ensuring all interactions are professional, efficient, and respectful. I strive to make each customer feel valued by prioritising their needs and delivering tailored solutions.
My written and verbal communication skills support adequate documentation and precise customer interactions, contributing to a collaborative, team-oriented environment. I am highly organised, detail-oriented, and skilled in managing multiple tasks without compromising quality or attention to detail.
In every role, I apply my technical acumen and problem-solving abilities with empathy and patience, supporting clients through challenging issues and creating a positive customer experience. I am dedicated to personal responsibility and continuous improvement, continually seeking ways to enhance my skills and adapt to evolving IT landscapes.
Personal Information
- Name David Knight
- Age 56 Years
- Residence Bristol , UK
- Email davidjonknight@itevangelist.co.uk
- Phone 07792769319
- Work Permnanent/Contract
Experience
Mac/Windows
Mac and Windows experienced with over thirty years experience.
ios
Iphone/Ipad experience of building items for Education etc.
Photography
Award Winning Photographer.