David Knight

David Knight

My Resume.

EXPERIENCE

  • May 2025 March 2025

    Desktop Support Technician

    Harding Retail, Avonmouth Bristol

    1st, 2nd Line Support Technician. White Glove Support and VIP assistance.

  • December 2024 August 2024

    Desktop Support Technician

    University of Bristol

    Assisting Students and staff with their IT needs. Making sure lecture theatres are working and functioning before lectures

  • July 2024 March 2024

    Advanced Desktop Support Technician

    SpiderGroup, Bristol

    Documentation expert. Making tickets more fluid by including extra documentation that may be needed.

EXPERIENCE

  • February 2024 November 2023

    Desktop Support Technician

    Bath Spa University

    1st, 2nd Line Support Technician. White Glove Support and VIP Assistance.

  • November 2023 August 2023

    Desktop Support Technician

    Vysiion , Corsham, Wilts

    White Glove and VIP support to customers, clients and colleagues.

  • June 2023 May 2023

    RM Group

    Robert Blake School, Bridgwater , Somerset

    Looking after students and staff with their IT needs. Helping students use Ipads and staff. 

Desktop Support Skills

Interpersonal

91%

Apple

82%

Windows

94%

CODING SKILLS

3rd party software

83%

Microsoft Office

75%

office 365

92%

About Me.

 With over 30 years of experience in IT support and service roles, I bring a unique blend of technical expertise, customer service dedication, and leadership skills. I am known for my ability to tackle complex IT challenges and lead initiatives that drive impactful change, adhering closely to ITIL standards and best practices. 

My strengths lie in troubleshooting technical issues across diverse software and hardware platforms, quickly diagnosing problems, and implementing practical solutions. My approach combines analytical thinking with a commitment to customer satisfaction, ensuring all interactions are professional, efficient, and respectful. I strive to make each customer feel valued by prioritising their needs and delivering tailored solutions. 

My written and verbal communication skills support adequate documentation and precise customer interactions, contributing to a collaborative, team-oriented environment. I am highly organised, detail-oriented, and skilled in managing multiple tasks without compromising quality or attention to detail. 

In every role, I apply my technical acumen and problem-solving abilities with empathy and patience, supporting clients through challenging issues and creating a positive customer experience. I am dedicated to personal responsibility and continuous improvement, continually seeking ways to enhance my skills and adapt to evolving IT landscapes. 

Personal Information

  • Name David Knight
  • Age 56 Years
  • Residence Bristol , UK
  • Email davidjonknight@itevangelist.co.uk
  • Phone 07792769319
  • Work Permnanent/Contract

Experience

Mac/Windows

Mac and Windows experienced with over thirty years experience. 

ios

Iphone/Ipad experience of building items for Education etc.

Photography

Award Winning Photographer.

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