David Knight

David Knight

My Resume.

EXPERIENCE

  • May 2025 March 2025

    Desktop Support Technician

    Harding Retail, Avonmouth Bristol

    1st, 2nd Line Support Technician. White Glove Support and VIP assistance.

  • December 2024 August 2024

    Desktop Support Technician

    University of Bristol

    Assisting Students and staff with their IT needs. Making sure lecture theatres are working and functioning before lectures

  • July 2024 March 2024

    Advanced Desktop Support Technician

    SpiderGroup, Bristol

    Documentation expert. Making tickets more fluid by including extra documentation that may be needed.

EXPERIENCE

  • February 2024 November 2023

    Desktop Support Technician

    Bath Spa University

    1st, 2nd Line Support Technician. White Glove Support and VIP Assistance.

  • November 2023 August 2023

    Desktop Support Technician

    Vysiion , Corsham, Wilts

    White Glove and VIP support to customers, clients and colleagues.

  • June 2023 May 2023

    RM Group

    Robert Blake School, Bridgwater , Somerset

    Looking after students and staff with their IT needs. Helping students use Ipads and staff. 

Desktop Support Skills

Interpersonal

91%

Apple

82%

Windows

94%

CODING SKILLS

3rd party software

83%

Microsoft Office

75%

office 365

92%

About

About Me.

Desktop Support Technician

Hi, I’m David — a dedicated IT professional and creative problem-solver with a strong background in desktop support, team leadership, and customer service. Based in Bristol, I bring a calm, thoughtful approach to everything I do, combining technical know-how with a real passion for helping people.

Over the years, I’ve built a reputation for being someone who listens properly, responds with empathy, and gets things done. Whether it’s supporting end users, improving internal processes, mentoring colleagues, or jumping in on complex technical issues, I lead with patience and purpose. I believe that being approachable, adaptable, and genuinely kind makes all the difference — especially in high-pressure environments.

I’ve worked across a range of platforms — Windows, macOS, iOS, and Linux — and I’m confident with ITSM tools like ServiceNow, TopDesk, Ivanti, and Halo. I’ve supported VIPs, handled escalations, and taken pride in my ability to troubleshoot both people and systems. I’m also passionate about documentation, process improvement, and creating resources that empower teams to work smarter.

Outside of work, I’m a creative at heart. I enjoy photography (with a few awards under my belt), 3D printing, and drone flying — all of which reflect how I see the world: with curiosity, attention to detail, and a drive to keep learning.

I’m now looking for my next role — ideally in education or a collaborative IT environment where I can bring both my technical experience and people-first mindset to the table. If you’re looking for someone reliable, skilled, and always willing to go the extra mile, I’d love to hear from you.

Signature

Personal Information

  • Name
    Philip Watson
  • Age
    26 Years
  • Residence
    New York, USA
  • Address
    123 Lorem Ipsum
  • Email
    example@example.com
  • Phone
    (+1) 123 456 7890
  • Freelance
    Available

Download Resume

SERVICES

Web Development

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Web Design

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Responsive Design

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Photography

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CLIENTS



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TESTIMONIALS

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Kate Fox

Kate Fox

Digital Marketing Executive

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Emma Jones

Emma Jones

Creative Director

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Jack Smith

Jack Smith

Marketing Director

Contact me.

LET'S TALK

    example@example.com
    123 Lorem Ipsum, USA
    (+1) 123 456 7890
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