Curriculum Vitae

Result-oriented, customer-driven and tenacious IT Support Technician with over 30 years’ experience providing resolutions to IT issues and managing new implementation initiatives, including a breadth of experience working with Apple Macs. Influential problem solver who liaises with colleagues and departments to instil cultures of collaboration and cross-functional working. Enjoys operating in customer-facing environments, engaging with end-users and providing high-quality customer service. Adept communicator who is at ease presenting information to customers and individuals at all levels. Practised at completing tasks within time restraints while maintaining quality standards and ensuring services meet customer needs. Expert with a range of systems and technologies such as VMWare and Cloud-based services.